Privacy Policy – Zoe Psychiatry and Sleep Medicine
Practice Locations: Texas, Oklahoma, United States
Zoe Psychiatry and Sleep Medicine is committed to protecting the privacy of our patients and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal health and communication information in compliance with federal and Texas state laws.
1. Notice to Texas Residents
As required by the Texas Medical Privacy Act (Texas Health & Safety Code §181.001 et seq.), this notice informs you that:
– Your medical and personal health information is protected under state and federal law, including HIPAA and Texas-specific legislation.
– You have the right to access, request corrections to, and receive a copy of your health records.
– Your electronic health records (EHRs) and other identifiable health information will not be disclosed without your written authorization except as allowed or required by law.
– If your medical information is compromised, Zoe Psychiatry and Sleep Medicine will notify you in accordance with Texas breach notification laws.
2. What Information We Collect
– Personal Identifiers: Name, address, phone number, email
– Medical Information: Appointment history, conditions, treatment plans, lab/test results (as applicable)
– Communication Data: Consent status, SMS/email preferences
– Website Usage: Device data, IP address, and interactions
3. SMS Consent and Communication
By submitting your phone number, you consent to receive SMS messages from Zoe Psychiatry and Sleep Medicine. These may include appointment reminders, updates, health notifications, and limited promotional content.
Your rights under our SMS policy:
– You are consenting to receive messages from Zoe Psychiatry and Sleep Medicine.
– Your information will not be shared with third parties for marketing.
– Message frequency may vary (e.g., 1–4 messages/month or as needed).
– You may reply STOP at any time to opt-out.
– You may reply HELP for support or clarification.
– Message and data rates may apply depending on your carrier.
You may also opt out of SMS communication by contacting us directly at privacy@zoepsychiatry.com.
4. How We Use Your Information
– Providing medical care and follow-ups
– Sending appointment confirmations and reminders
– Responding to inquiries or support requests
– Internal analytics to improve patient experience
5. Sharing and Disclosure
We may disclose your information only:
– To your referring or coordinating physicians (as needed)
– With third-party service providers under strict confidentiality (e.g., SMS/email platforms, billing systems)
– To comply with legal obligations or in the event of a subpoena or public health requirement
We do not sell or rent your information.
6. Data Security
– Secure servers and encrypted communication
– Limited access to personal health information
– Routine audits and breach response protocols (as required by Texas law)
7. Your Rights Under Texas Law
You may:
– Request access to your medical records
– Request corrections or amendments to your health information
– File a complaint with us, the Texas Medical Board, or other applicable regulatory agencies if you believe your privacy rights have been violated
Texas Medical Board Contact:
Phone: (512) 305-7030
Website: https://www.tmb.state.tx.us
8. Additional Rights
In addition to the above, under HIPAA and Texas law you also have the right to:
– File a complaint with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights if you believe your privacy rights have been violated
– File a complaint with the Texas Attorney General’s Office for violations of Texas privacy laws
HHS Complaint Information:
Website: https://www.hhs.gov/hipaa/filing-a-complaint
Texas Attorney General Contact:
Website: https://www.texasattorneygeneral.gov
9. Children’s Privacy
Zoe Psychiatry and Sleep Medicine does not knowingly collect or store personal health information of children under the age of 13 without verified parental consent, in compliance with the Children’s Online Privacy Protection Act (COPPA) and the Texas Family Code. If we learn that we have collected personal information from a child under 13 without proper consent, we will delete it promptly.
10. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
For questions or concerns about this policy or your rights, contact:
Zoe Psychiatry and Sleep Medicine – Privacy Officer
Website: https://zoeicare.com
Practice Locations: Texas, Oklahoma, United States
Link to this policy: https://zoeicare.com/privacy-policy